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Business Trends for 2018: Building Trust

By Tom Banks

Building trust with your clients, customers, and employees is relevant in almost any job nowadays. Being trusted by your team will help both you and your team perform better, together. It’s not always easy to do but it is an important part of succeeding and achieving results. If companies and organizations can build a genuine feeling of collective trust, it makes it so much easier for teams to reach their objectives together.


Fortunately, persuading people to truly trust your vision is a skill you can work on. And everyone can improve their skills. It just takes some knowledge and practice.


To help you move into 2018 with a team that can thrives on the shared responsibility of all being in this together, we’ve looked at simple but effective business and leadership trends that will be big in 2018. So, exactly what are the trust building trends to look out for?

 

1. Use Digital Communication but Hold Real Conversations

Today’s business world has too many tasks and too little time, and we spend too much talking to machines instead of people. In order to make time for everything and everyone, implement new ways of communicating digitally with one another. Using online workspaces and virtual offices to communicate, you can reach employees and clients without having to meet in person. This is a way to boost efficiency for both you and your colleagues or clients.


With cloud videoconferenicng, you can set up and invite anyone to join you in live video communication in just a few clicks. Develop better collaboration with face-to-face video meetings, and replace huge numbers email or chat messages with direct video calling.  

 

Read more: What is cloud videoconferencing in 2018?

 

2. Show Trust First

Trust goes both ways. If you want someone to trust you, the easiest thing to do is to show that person you trust them first. If you want to be trusted by your team, the easiest thing to do to make that happen is to show them that they are trusted by you first. This is a trend that repeats itself year after year. Why? Because it works.


Read more: Building trust and cooperation in virtual teams

 

3. Help Your People Be Flexible   

The traditional office setup of a physical bricks and mortar location in which employees spend 90% of their time at the same desk between the same set hours is starting to crumble. Today’s workforce is adapting to be more fluid, especially as we’re able stay connected from practically anywhere, with any device. Give people the freedom to work from home if they need to, or not be restricted by a narrowly defined schedule:


  • Trust that people have got the talent to get the job done in the way that allows them to shine Otherwise, why did you hire them in the first place
  • Just set a simple work from home policy so people know when they should be at the office and people are aware of how to track where a colleague is working from today. A one page document with simple rules explained will cover it
  • If possible host meetings with both a physical and a virtual location so people don’t have to miss out when not in the office
  • Encourage a culture or respect. However easy it is stay in touch with technology, that doesn’t mean meetings can’t be planned with the right notice or kept to the allotted start and finish time

 

4. Be Honest

Being honest when communicating is easy to say, but not as easy to actually execute. Honesty is being open about things that can even be uncomfortable to discuss, but still need to said, with both individuals and groups.


Think of managing a team in your office versus a remote team. Ultimately, you would like to treat all the members of each team in the same way, and make everyone feel like they matter equally. That means using face-to-face conversations with the remote team, not only email, just like you would in your physical office. Seeing the people you are talking to makes it easier to spot unspoken resentments, which can help building trust.


Read more: How to plan for a successful video meeting

 

5. Delight Them

Building trust takes time, but can easily be lost in a very short period of time. Let’s turn for a moment about someone who knows a thing or two about getting people to belief in a collective goal, Warren Buffet::


“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently” - Warren Buffet 


Continuing to maintain the trust in your existing relationships is the key take-away here. Delivering what you promised, and on top of that giving a little more (extra service, time, understanding) goes a long way. It adds a whole different layer of your trustworthiness, to your reputation. And if you delight your people— customers, colleagues, team members— in this way, your reliability will proceed you.

 

Wondering how you can build trust with your colleagues and clients? Download our ebook to get some tips.  

How to improve efficiency for your workplace. Checklist

by Tom Banks

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